Last updated August 2021
We collect information about you directly from you and from third parties, as well as automatically through your use of our Site, App or Services.
Information We Collect Directly From You. You may browse certain areas of the Site without registering with us or providing us personal information. If you download our App or register for our Services, then you must provide the following:
If you purchase products and services through the App or Site, such as pet grooming services, we collect billing and credit card information. This information is used to complete the purchase the transaction with the Pet Care Provider. Such information is processed and stored by our payment provider.
You also have the ability to provide comments and feedback regarding your experience with a Pet Care Provider and upload photos, videos and other materials. To the extent such User Content contains information that identifies you, we will collect that information in connection with the providing the Site, App and Services. Such User Content may be viewed by Pet Care Providers and other users of the Services and so you should not post or upload User Content that you would not want viewed by others.
If you are a Pet Care Provider, we will collect the following information:
In addition, if you are providing personal information for third parties in connection with using our Services, you are responsible for ensuring that you have all required permissions and consents to provide such personal information to us for use in connection with the Services and that our use of such personal information to provide the Services does not violate any applicable law, rule, regulation or order.
Geolocation. If you have provided permission through your mobile device to allow us to collect location information through the App, we may obtain your physical location information in terms of latitude and longitude from technologies like GPS, Wi-Fi, or cell tower proximity. You are able to withdraw your permission for us to acquire such physical location information from your mobile device through your mobile device settings, although we do not control this process. If you have questions about how to disable your mobile device's location services, we recommend you contact your mobile device service provider or the mobile device manufacturer.
We use your information, including personal information, for the following purposes:
We use your information to communicate with you about your use of our Site, App and Services, respond to your inquiries, process transactions and fulfill your orders for pet grooming and other products and services, and to provide customer service.
We use your information to tailor the content and information that we may send or display to you, to offer location customization and personalized help and instructions, and to otherwise personalize your experiences while using the Site, App and Services.
We use your information to ensure our Site and Services are working as intended, to better understand how users access and use our Site and Services, both on an aggregated and individualized basis, to make improvements to our services, to develop new Services, and for other research and analytical purposes.
We use your information for marketing and promotional purposes. For example, we may use your personal information, such as your email address, to send you news and newsletters, special offers, and promotions, to conduct contests and sweepstakes, or to otherwise contact you about products or information we think may interest you. We also may use the information that we learn about you to assist us in advertising our Services on third party websites.
We may share your information, including personal information, as follows:
Please note that except as noted above, we will not sell or share your personal information with any third party for their direct marketing purposes without your consent.
Currently, our systems do not recognize browser “do-not-track” requests. You may, however, disable certain tracking as discussed in this section (e.g., by disabling cookies), but such disabling will impair use of the Site and Services.
Cookies. Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Site and Services, while others are used to enable a faster log-in process or to allow us to track your activities at our Site and Services. There are two types of cookies: session and persistent cookies.
Disabling Cookies. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Site who disable cookies will not be able to browse certain areas of the Site or use the Services.
Our Site, App and Services may contain links to third-party websites or applications (“Third-Party Applications”). Any access to and use of such Third-Party Applications is not governed by this Policy, but instead is governed by the privacy policies of those Third-Party Applications. You should review those policies before providing information to the Third Party Applications. We are not responsible for the information practices of such Third-Party Applications.
We have implemented commercially reasonable precautions to protect the personal information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Please be aware that despite our efforts, no data security measures can guarantee 100% security. You should take steps to protect against unauthorized access to your account credentials to your Pawsh Account and the devices you use to access the Site, App and Services. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.
You may request access to, or a copy, modification or deletion of personal information that you have submitted to us by contacting us at _____. We will use reasonable efforts to accommodate such requests to the extent required by law, provided that we may be required to retain personal information to comply with legal obligations, accounting requirements, or for other business purposes. We may request additional information to verify the identity of the requesting party before responding to a request.
We may send periodic promotional or informational emails to you or push notifications through the App. You may opt-out of marketing-related communications by following the opt-out instructions contained in the e-mail or the notifications settings in the App. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt-out of receiving marketing communications, we may still send you e-mails or push notifications about your account or any Services you have requested or received from us or Pet Care Providers.
Our Site, App and Services are offered from the United States. We store any information we collect in the United States. If you access the Services, app or Site from outside the United States, you agree to the transfer of your information to the United States, which may have less protections for your personal information than your jurisdiction of residence.
Our Site and Services are not designed for children under 13. If we discover that a child under 13 has provided us with personal information, we will delete such information from our systems.
If you have questions about the privacy aspects of our Site or Services or would like to make a complaint, please contact us at firstname.lastname@example.org.
This Policy is current as of the Effective Date set forth above. We may change this Policy from time to time, so please be sure to check back periodically. We will post any changes to this Policy on the Site. If we make any changes to this Policy that materially affect our practices with regard to the personal information we have previously collected from you, we will endeavor to provide you with notice in advance of such change by highlighting the change on our Site or if you have an account with us, providing notice to the email address in your account (for this reason you should make sure to update your account information promptly if it changes).
Under California Civil Code § 1798.83, California residents who have provided personal information to Pawsh may obtain information regarding Pawsh’s disclosures, if any, of personal information to third parties for third-party direct marketing purposes. Requests must be submitted to the following address: [Insert Email or Physical Address]. Within 30 days of receiving such a request, we will provide a California Privacy Disclosure, which will include a list of certain categories of personal information disclosed during the preceding calendar year to third parties for their direct marketing purposes, along with the names and addresses of the third parties. This request may be made no more than once per calendar year.